Automotive BDC Appointment Specialist

Open Road; Bridgewater, Northern (MA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) with company match

Paid training and career development

Employee vehicle purchase program

Advancement opportunities

Job summary

Open Road Automotive Group in Massachusetts is seeking an enthusiastic Automotive BDC Appointment Coordinator to handle inbound inquiries, schedule sales and service appointments, and deliver an outstanding customer experience.

You will work in a fast-paced BDC, using phone, text, email, and chat to connect with customers, document interactions in the CRM, and support the sales and service teams toward daily appointment and performance goals. Evening and Saturday shifts may be required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient with computers, CRM software, and Microsoft Office.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments and service reminders.
• Build rapport and provide excellent customer service with every interaction.
• Accurately document all customer communications in the CRM.
• Coordinate with sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, customer-first attitude.

Skills

Communication skills

Interpersonal skills

Multitasking

Positive attitude

Learning mindset

Evening or weekend availability

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group in Massachusetts is seeking an enthusiastic Automotive BDC Appointment Coordinator to handle inbound inquiries, schedule sales and service appointments, and deliver an outstanding customer experience.

You will work in a fast-paced BDC, using phone, text, email, and chat to connect with customers, document interactions in the CRM, and support the sales and service teams toward daily appointment and performance goals. Evening and Saturday shifts may be required.