Remote Banking Customer Support Specialist

WesBanco Bank Inc.; Fort Wayne (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I in Fort Wayne, Indiana. This role entails managing customer inquiries related to bank products via phone, ensuring professional and courteous support.

The ideal candidate will have strong customer service skills, time management abilities, and must be adaptable to changing schedules. The position requires proactive problem-solving and effective communication with clients, maintaining compliance with banking regulations.

Qualifications

• Minimum of one year of customer service experience required, preferably in banking.
• Strong ability to multi-task in a fast-paced environment.

Responsibilities

• Respond to and resolve customer inquiries in a timely manner.
• Process inbound calls and manage customer requests accurately.
• Maintain knowledge of banking products and services.

Skills

Customer service skills

Time management

Problem-solving

Effective communication

Technical proficiency with Apple and Android

Education

High school diploma or GED

Tools

Computer and peripherals

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I in Fort Wayne, Indiana. This role entails managing customer inquiries related to bank products via phone, ensuring professional and courteous support.

The ideal candidate will have strong customer service skills, time management abilities, and must be adaptable to changing schedules. The position requires proactive problem-solving and effective communication with clients, maintaining compliance with banking regulations.