Remote Banking Support Specialist I

WesBanco Bank Inc.; Fort Lauderdale (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Fort Lauderdale, Florida. This role involves handling customer requests and providing exceptional service in the Bank's call center environment.

The ideal candidate will possess a high school diploma and at least one year of customer service experience, preferably within a financial institution. A strong ability to manage time and communicate effectively is essential for this position.

Flexible scheduling and effective problem-solving skills will differentiate you in providing outstanding customer experiences.

Qualifications

• Minimum of one year of customer service experience required; experience in banking preferred.
• Minimum of one year of contact center experience or equivalent is needed.
• Ability to work independently and handle multiple tasks in a fast-paced environment.

Responsibilities

• Resolve customer requests regarding bank products and services.
• Process inbound calls and provide accurate information.
• Attend quality review meetings for ongoing development.

Skills

Customer service experience

Time management

Effective communication

Education

High school diploma or GED

Tools

Computer proficiency

Android and Apple products

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Fort Lauderdale, Florida. This role involves handling customer requests and providing exceptional service in the Bank's call center environment.

The ideal candidate will possess a high school diploma and at least one year of customer service experience, preferably within a financial institution. A strong ability to manage time and communicate effectively is essential for this position.

Flexible scheduling and effective problem-solving skills will differentiate you in providing outstanding customer experiences.