Remote Banking Customer Service Specialist I

WesBanco; Bowie (MD); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

17 days PTO

5 days STD

11 annual holidays

1 float holiday

Job summary

WesBanco is seeking a Customer Service Specialist I to handle inbound calls from our remote call center, resolving customer inquiries about bank products and services. You will work in a 9am–8pm schedule, Wednesday through Saturday, with some holidays, and must be able to operate in a home-based setup within the WesBanco footprint.

The role requires a high school diploma or GED and at least one year of customer service experience, preferably in banking, with strong communication and time

Qualifications

• Minimum of one year of customer service experience.
• Experience in banking or financial institutions preferred.
• Ability to work in a remote environment and maintain productivity.

Responsibilities

• Handle inbound calls for account questions, product and service information.
• De-escalate situations and escalate to supervisor when necessary.
• Assist customers with digital banking services across devices.
• Process transactions and update account information with correct business partners.
• Attend weekly quality review and monthly department meetings.
• Maintain knowledge of banking products and adhere to policies.

Skills

Customer service

Communication

Time management

multitasking

Education

High school diploma or GED

Tools

PC literacy

Job description

WesBanco is seeking a Customer Service Specialist I to handle inbound calls from our remote call center, resolving customer inquiries about bank products and services. You will work in a 9am–8pm schedule, Wednesday through Saturday, with some holidays, and must be able to operate in a home-based setup within the WesBanco footprint.

The role requires a high school diploma or GED and at least one year of customer service experience, preferably in banking, with strong communication and time