Remote Banking Support Specialist (Financial Services)

Talkpush; New Braunfels (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Life and disability insurance

Employee Assistance Program

World class sites

Pet insurance discounts

Free snacks

Job summary

TaskUs is seeking a Financial Customer Service Representative to deliver exceptional service in an inbound contact center. You will assist customers with account inquiries, digital self-service tools, and online banking issues, ensuring quick resolutions.

This role supports customers remotely within 60 miles of Brownsville or New Braunfels, TX, with a pay rate of $16 per hour. Strong communication and problem-solving skills are essential, along with banking experience and reliable home workspace.

Qualifications

• High School Diploma or equivalent required.
• 6 months in a digital service or customer support role.
• Banking experience is required.
• Proficient with standard software applications such as Microsoft Office.

Responsibilities

• Respond to inquiries via voice, email, chat and digital channels.
• Educate customers on digital self-service tools and troubleshooting.
• Identify customer needs and propose financial solutions.
• Aim for First-Contact Resolution while maintaining quality and productivity.
• Collaborate with teams and adhere to schedule, attendance and compliance.

Skills

Communication skills

Problem solving

Critical thinking

Analytical thinking

Self-motivated

Education

High school diploma

Tools

Microsoft Office

Job description

TaskUs is seeking a Financial Customer Service Representative to deliver exceptional service in an inbound contact center. You will assist customers with account inquiries, digital self-service tools, and online banking issues, ensuring quick resolutions.

This role supports customers remotely within 60 miles of Brownsville or New Braunfels, TX, with a pay rate of $16 per hour. Strong communication and problem-solving skills are essential, along with banking experience and reliable home workspace.