Remote Banking Support Specialist (Evenings & Weekends)

Gulf Coast Bank & Trust; Metairie (LA); Remote; USD 32,000 - 42,000; Full time

Job summary

Gulf Coast Bank & Trust is seeking a Call Center Specialist to assist external and internal clients with debit card, digital banking and various banking needs via telephone. The role includes swing shifts, weekend coverage, and mostly remote work with occasional in-office days in the New Orleans, LA area or Dallas, TX area when needed.

The position emphasizes excellent communication, problem-solving, and a customer-focused mindset, with schedules: 12:30 PM–9:00 PM and weekend options.

Qualifications

• Experience in client service call centers or client services.
• Customer-focused mindset with strong verbal and written communication.
• Excellent time management and ability to work independently.
• Punctual, reliable and detail oriented.
• Computer and mobile device proficiency.
• Strong listening and problem-solving abilities.
• Ability to work under pressure with self-control.
• Bi-lingual, Spanish preferred.

Responsibilities

• Identifies client needs, clarifies information, troubleshoots, and research to resolve every issue and/or provide solutions related to banking needs.
• Manages outbound calls in a timely manner.
• Answers incoming calls to assist with digital banking needs, provide information about products and services, and respond to client complaints in a respectful and helpful manner.
• Participates in training programs to continuously improve product knowledge and service skills.
• Escalates client complaints or issues to management when necessary.
• Handles Debit card travel alerts and increases for clients and branches.
• Processes deposit account file maintenance, requests for copies of checks and/or statements, and other requests as necessary.
• Responds to requests for stop payments, including COD interest check stop payment requests.
• Places outbound calls when needed.
• Works shift schedule and/or swing shifts, including nights and weekends.
• Completes special projects and additional duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Time management

Attention to detail

Reliability

Problem solving

Listening skills

Spanish (bilingual)

Job description

Gulf Coast Bank & Trust is seeking a Call Center Specialist to assist external and internal clients with debit card, digital banking and various banking needs via telephone. The role includes swing shifts, weekend coverage, and mostly remote work with occasional in-office days in the New Orleans, LA area or Dallas, TX area when needed.

The position emphasizes excellent communication, problem-solving, and a customer-focused mindset, with schedules: 12:30 PM–9:00 PM and weekend options.