Banking Support & Customer Care Analyst

Gulf Coast Bank; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Gulf Coast Bank in Lafayette, LA seeks a Call Center Associate to handle both inbound and outbound banking inquiries with professionalism and courtesy. You will assist customers, resolve issues, and log interactions in the CRM system.

The role requires strong communication skills, the ability to multitask, and compliance with banking regulations. A team-focused environment and opportunities to learn about bank products are offered.

Qualifications

• Experience in a customer support role with strong communication and listening skills.
• Familiarity with CRM systems and adapt to different personalities.
• Banking experience is preferred and beneficial.

Responsibilities

• Serve internal and external customers with banking inquiries in a courteous and professional manner.
• Handle large volumes of calls and identify customer needs quickly.
• Resolve escalated inquiries including overdrafts, debit/credit card issues, and online banking questions.
• Analyze reports and assist with deposits, statements, and other banking services.
• Look for opportunities to promote bank products and services to customers.

Education

High School Diploma

Tools

Synapsys

Job description

Gulf Coast Bank in Lafayette, LA seeks a Call Center Associate to handle both inbound and outbound banking inquiries with professionalism and courtesy. You will assist customers, resolve issues, and log interactions in the CRM system.

The role requires strong communication skills, the ability to multitask, and compliance with banking regulations. A team-focused environment and opportunities to learn about bank products are offered.