Remote Customer Experience Specialist

U.S. Bank; Seattle (WA); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid vacation

Sick leave

Parental leave

Disability insurance

Job summary

U.S. Bank is seeking a customer service representative to handle telephone and email inquiries, resolve problems, and liaise with internal departments.

The role emphasizes knowledge of products, services, fees, terms, and regulations, with a focus on fraud support and internet operations. This is a remote position with weekend shifts and a schedule between 7:00 AM and 3:30 PM CT, with a 10% shift differential for later starts.

Qualifications

• High school diploma or equivalent.
• Typically, at least 18 months of customer service or related experience.

Responsibilities

• Respond to telephone or email inquiries and resolve problems.
• Research and resolve issues including fraud support and internet operations.
• Act as liaison between customers and U.S. Bank departments to resolve more complex customer or technology issues.

Skills

Problem-solving

Negotiation

Multitasking

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a customer service representative to handle telephone and email inquiries, resolve problems, and liaise with internal departments.

The role emphasizes knowledge of products, services, fees, terms, and regulations, with a focus on fraud support and internet operations. This is a remote position with weekend shifts and a schedule between 7:00 AM and 3:30 PM CT, with a 10% shift differential for later starts.