Phone Banking & Member Care Specialist

State Credit Union

Columbia (SC)

On-site

USD 32,000 - 42,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

Life Insurance

401K with employer matching

Job summary

SC State Credit Union in Columbia, SC is seeking a Customer Service Representative for an onsite, full-time role. You will assist members with inquiries and transactions, delivering personalized service and maintaining a professional, friendly demeanor.

You’ll collaborate with teammates to ensure high standards of service and stay informed about available products and services. The ideal candidate will excel in clear communication, active listening, and problem-solving, offering empathy and

Qualifications

Strong verbal and written communication skills to assist a diverse member base.
Active listening to understand member needs and provide tailored solutions.
High empathy to connect with members and build trust.
Problem-solving abilities to resolve inquiries promptly and accurately.
Professional demeanor with adaptability in a dynamic environment.
Excellent time management and organizational skills to handle multiple tasks.

Responsibilities

Assist members with inquiries and transactions, ensuring clarity in every interaction.
Address member needs efficiently and resolve issues, delivering personalized service.
Engage with members over the phone to maintain a positive, professional demeanor.
Collaborate with team to enhance service delivery and uphold standards of excellence.
Stay informed about products and services to provide accurate information and recommendations.