Remote Contact Center Experience Specialist

U.S. Bank; North Carolina; À distance; USD 28 000 - 31 000; Plein temps

Avantages offerts par ce poste

Healthcare

Dental

Vision

Life insurance

Disability

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Résumé du poste

U.S. Bank is hiring for remote customer service roles with a focus on handling telephone and email inquiries, resolving problems, and guiding customers through banking options.

The position emphasizes strong communication, time management, and the ability to work with multiple systems. Shifts are available with a remote home-based setup, offering a 10% language premium for bilingual Spanish speakers after assessment.

Qualifications

• High school diploma or equivalent.
• Nine months of contact center training/experience; 18 months of customer service or related experience; completion of specialized skill training.

Responsabilités

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors, including fraud support and internet operations.
• Act as liaison between customers and various U.S. Bank departments to resolve complex issues.
• Process and respond to inquiries using multiple systems and present options to customers about banking needs.

Connaissances

Problem solving

Multi-system navigation

Time management

Multitasking

Customer service

Communication skills

Office suite

Formation

High school diploma or equivalent

Description du poste

U.S. Bank is hiring for remote customer service roles with a focus on handling telephone and email inquiries, resolving problems, and guiding customers through banking options.

The position emphasizes strong communication, time management, and the ability to work with multiple systems. Shifts are available with a remote home-based setup, offering a 10% language premium for bilingual Spanish speakers after assessment.