Remote Banking MSR II — Expert Member Services

Golden 1 Credit Union; Madera (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Golden 1 Credit Union seeks a dynamic Contact Center Member Service Representative II to handle member inquiries by phone in English, with optional Spanish support. You will navigate multiple software systems, resolve issues, and provide consultative product recommendations to help members reach their financial goals.

The role requires one year of customer service experience in a contact center, with banking experience a plus.

Qualifications

• One year of customer service experience in a contact center.
• Banking experience is a plus.

Responsibilities

• Handle member inquiries accurately by phone in English, and Spanish if certified.
• Navigate multiple screens and systems to resolve member concerns.
• Educate members on products and services to meet their financial goals.
• Identify and report potential fraudulent activity.
• Maintain high call quality and efficiency in a fast-paced environment.
• Demonstrate knowledge of state and federal banking regulations as needed.

Skills

Customer service

Bilingual English/Spanish

Communication

Problem solving

Multi-tasking

Education

High School Diploma / GED

Some college preferred

Tools

Call center software

Job description

Golden 1 Credit Union seeks a dynamic Contact Center Member Service Representative II to handle member inquiries by phone in English, with optional Spanish support. You will navigate multiple software systems, resolve issues, and provide consultative product recommendations to help members reach their financial goals.

The role requires one year of customer service experience in a contact center, with banking experience a plus.