Branch MSR II — Member Services Specialist

State Department Federal Credit Union; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

401K matching up to 4%

Tuition reimbursement

Gym reimbursement

Parking incentives

Job summary

State Department Federal Credit Union is seeking a Branch MSR II to support current and potential members with a range of financial services, including IRAs, certificates of deposit, electronic funds transfers, and home banking. The role emphasizes accurate transactions, member guidance, and effective referral to resources.

The MSR II will open, service, and close accounts, provide expert guidance, and ensure documentation is complete and compliant.

Qualifications

• Minimum of two years of MSR or Teller experience within a financial institution.
• Basic knowledge of lending laws, regulations, and credit union policies.
• Familiarity with financial systems.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, money orders, and cash advances accurately.
• Open and close the branch as assigned, delivering in-person, phone, and digital service.
• Advise members on accounts, IRAs, CDs, online banking, and loan products.
• Handle stop payments, card reorders, address changes, and direct deposits.
• Counsel members on loan options and submit loan applications with comments.
• Interview applicants and ensure documentation is complete and accurate.

Skills

MSR experience

Teller experience

Customer service

Communication skills

Lending laws

Financial systems

Job description

State Department Federal Credit Union is seeking a Branch MSR II to support current and potential members with a range of financial services, including IRAs, certificates of deposit, electronic funds transfers, and home banking. The role emphasizes accurate transactions, member guidance, and effective referral to resources.

The MSR II will open, service, and close accounts, provide expert guidance, and ensure documentation is complete and compliant.