Bilingual Member Service Pro II – Spanish/English

Latino Community Credit Union; Charlotte (NC); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Life and disability plan

Paid time off

Job summary

Latino Community Credit Union seeks a Member Service Representative II to deliver quality frontline service, including account openings, maintenance, and basic loan information. The MSR II conducts interviews, proposes financial solutions, and supports fully engaged relationships with members.

Teller duties occur about 50% of the time, contributing to positive member experiences. Responsibilities include greeting members, educating on products, processing memberships and transactions, and

Qualifications

• HS diploma or GED required; 2 years of related/office experience preferred.
• Ability to count cash accurately and handle transactions.
• Strong problem-solving and member service orientation.
• Bilingual English and Spanish communication skills.
• Ability to upsell and promote credit union products.
• Professional demeanor with excellent communication.

Responsibilities

• Member Service & Sales: greet members, open accounts, and offer solutions to create fully engaged financial relationships.
• Handle account openings, maintenance, transfers, and other member requests.
• Perform Teller I duties when needed and support branch administration.
• Assist with ITIN applications and maintain knowledge of related policies and procedures.

Skills

Bilingual English/Spanish

Cash handling

Customer service

Sales-oriented

Education

High School Diploma or GED

Job description

Latino Community Credit Union seeks a Member Service Representative II to deliver quality frontline service, including account openings, maintenance, and basic loan information. The MSR II conducts interviews, proposes financial solutions, and supports fully engaged relationships with members.

Teller duties occur about 50% of the time, contributing to positive member experiences. Responsibilities include greeting members, educating on products, processing memberships and transactions, and