Remote Contact Center Pro: Member Services II

Golden 1 Credit Union; Sacramento (CA); Remote; USD 30,000 - 34,000; Full time

Job summary

Golden 1 Credit Union is seeking a Contact Center MSR II in the Sacramento, CA area. The role requires local presence and prior contact center experience, with banking experience considered a plus. You will handle complex member inquiries with a focus on accuracy, compliance, and high-quality service.

You will resolve issues, learn products and services, meet performance standards, and contribute to member satisfaction while maintaining security and privacy requirements.

Qualifications

• Requires contact center experience and banking familiarity.
• Must be local to Sacramento, CA area.
• Strong knowledge of banking products and compliance.

Responsibilities

• Resolve complex member inquiries with minimal guidance.
• Learn and retain knowledge of Golden 1 products and services.
• Meet performance standards including phone efficiency and quality.
• Identify and report fraudulent activity to prevent losses.
• Educate members on products to enhance loyalty.
• Open sub-accounts and process member transactions.

Skills

Contact center

Banking experience

Education

H.S. Diploma or GED

Some college

Job description

Golden 1 Credit Union is seeking a Contact Center MSR II in the Sacramento, CA area. The role requires local presence and prior contact center experience, with banking experience considered a plus. You will handle complex member inquiries with a focus on accuracy, compliance, and high-quality service.

You will resolve issues, learn products and services, meet performance standards, and contribute to member satisfaction while maintaining security and privacy requirements.