Remote Banking Support Specialist I

First Citizens Bank; Salt Lake City (UT); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a remote role that may be hired in Arizona, Montana, Missouri, Oregon, Colorado, and Utah. The position supports bank products or services within a business unit, handling inquiries, processing requests, and ensuring client satisfaction.

Duties include account servicing, operations, and service & support, with emphasis on building relationships and problem solving. High School Diploma or GED and 2 years of experience required; treasury experience preferred.

Qualifications

• High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service
• Treasury experience preferred

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Skills

Builds Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a remote role that may be hired in Arizona, Montana, Missouri, Oregon, Colorado, and Utah. The position supports bank products or services within a business unit, handling inquiries, processing requests, and ensuring client satisfaction.

Duties include account servicing, operations, and service & support, with emphasis on building relationships and problem solving. High School Diploma or GED and 2 years of experience required; treasury experience preferred.