Remote Banking Customer Support Specialist

WesBanco Bank Inc.; Findlay (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Findlay, Ohio seeks a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the call center.

The role is remote with an alternate schedule: 8am–7pm, Wednesday through Saturday, and may include Federal Reserve holidays; the successful candidate will maintain professional service levels and build strong customer relationships.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Banking or financial institution experience preferred.

Responsibilities

• Handle inbound calls from all queues regarding account questions and service information.
• Assist customers with digital banking services on supported devices.
• Process transactions and correct account information with partners as needed.
• Identify and resolve issues promptly while meeting service levels.
• Maintain confidentiality and adhere to policies and procedures.

Skills

Customer service

Call center

Digital banking

Communication

Time management

De-escalation

Multitasking

Remote environment adaptation

Education

High school diploma or GED

Tools

Android

iOS

Job description

WesBanco Bank Inc. in Findlay, Ohio seeks a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the call center.

The role is remote with an alternate schedule: 8am–7pm, Wednesday through Saturday, and may include Federal Reserve holidays; the successful candidate will maintain professional service levels and build strong customer relationships.