Remote Banking Customer Care Specialist (Evenings)

WesBanco; Ann Arbor (MI); Remote; USD 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

PTO 17 days

STD 5 days

11 paid holidays

Shift premium +$1/hr after 6pm

401(k) with match

Zusammenfassung

WesBanco is seeking a Customer Service Specialist I to identify, respond to, and resolve customer needs in a fast-paced call center environment. You will support bank products and digital services, while maintaining strong customer relationships and meeting performance metrics.

The role requires at least one year of customer service experience, preferably in banking or a call center, and the ability to work a 11am–8pm schedule Sunday through Thursday, including some holidays.

Qualifikationen

• Minimum of one year of customer service experience required.
• Customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.

Aufgaben

• Handle inbound calls from all queues including account questions and product information.
• De-escalate situations or escalate to supervisor as needed to resolve issues.
• Assist customers with digital banking services on Apple/Android devices and various browsers.
• Complete customer transactions and correct account information with internal partners.
• Achieve required call metrics, schedule adherence, and customer satisfaction targets.

Kenntnisse

Customer service

Call center

Time management

Multitasking

Phone etiquette

Digital banking

Ausbildung

High school diploma or GED

Jobbeschreibung

WesBanco is seeking a Customer Service Specialist I to identify, respond to, and resolve customer needs in a fast-paced call center environment. You will support bank products and digital services, while maintaining strong customer relationships and meeting performance metrics.

The role requires at least one year of customer service experience, preferably in banking or a call center, and the ability to work a 11am–8pm schedule Sunday through Thursday, including some holidays.