Relationship Banking Specialist - Growth & Service

First Citizens; Elizabethtown (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

First Citizens Bank is seeking a Financial Services Specialist to join the branch team in North Carolina. The role focuses on delivering sales and service, expanding banking relationships, and proactively helping customers with deposits, payment solutions, digital access, and lending.

Ideal candidates will demonstrate strong communication, adaptability, and teamwork. The position emphasizes customer service, regulatory compliance, and cross-functional collaboration to meet branch goals.

Qualifications

• Bachelor's Degree or High School Diploma or GED/Equivalent with 2 years in sales or customer service; or 6 months in a customer support role at First Citizens Bank; or participation in a First Citizens career program.
• Preferred: Bachelor's Degree

Responsibilities

• Sales: meet individual and team targets and drive relationship growth.
• Service Standards: build collaborative partnerships and address customer needs promptly.
• Operations: ensure compliance with regulations, policies, and processes; maintain accuracy and efficiency.
• Position-specific skills: apply structured sales processes and provide financial guidance to customers.

Skills

Structured sales process

Financial guidance

Financial literacy

Retail banking knowledge

Communication skills

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking a Financial Services Specialist to join the branch team in North Carolina. The role focuses on delivering sales and service, expanding banking relationships, and proactively helping customers with deposits, payment solutions, digital access, and lending.

Ideal candidates will demonstrate strong communication, adaptability, and teamwork. The position emphasizes customer service, regulatory compliance, and cross-functional collaboration to meet branch goals.