Remote B2C Account Growth Manager

Black Spectacles; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Work From Home

Comprehensive Benefits

Savings & Retirement Plans

Generous Paid Time Off

Referral Program

Team Building

Job summary

Black Spectacles is a fully remote, entrepreneurial company seeking an Account Manager to support growth and success of B2C client relationships. You will partner with sales and marketing to deliver a world-class experience through account support and engagement initiatives.

The ideal candidate is organized, client-focused, and eager to grow within account management. This role offers uncapped commission with an OTE of $90,000 and a salary range of $60,000–$80,000, commensurate with experience.

Qualifications

• Bachelor's degree required.
• 2 to 4+ years of account management experience with a sales component.
• Demonstrated ability to upsell, cross sell, or grow existing accounts.
• Strong written and verbal communication with a relationship-first approach.
• Self-starter who is comfortable operating without a polished playbook or fully built CRM on day one.
• Excellent organizational skills and the ability to manage a high volume of accounts independently.
• HubSpot experience preferred; Intercom and Stripe experience a plus.
• Comfortable in a fully remote, high accountability environment.
• High integrity, coachability, and a genuine interest in helping customers succeed.

Responsibilities

• Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier.
• Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose.
• Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership.
• Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool.
• Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline.
• Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers.
• Contribute ideas, processes, and playbooks that shape this role into a scalable function.
• Maintain accurate records inside HubSpot CRM.
• Operate with a high level of professionalism, ownership, and follow through across every customer interaction.

Skills

Account management

Upselling

Relationship building

HubSpot

Remote work

Communication

Self-starter

Education

Bachelor's degree

Tools

HubSpot

Intercom

Stripe

Job description

Black Spectacles is a fully remote, entrepreneurial company seeking an Account Manager to support growth and success of B2C client relationships. You will partner with sales and marketing to deliver a world-class experience through account support and engagement initiatives.

The ideal candidate is organized, client-focused, and eager to grow within account management. This role offers uncapped commission with an OTE of $90,000 and a salary range of $60,000–$80,000, commensurate with experience.