Remote B2B Sales & Support Specialist

eCarsTrade; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Annual team-building event

Job summary

eCarsTrade is hiring a Customer Support & Sales Agent to help accounts buy with confidence and grow with us. This role blends sales with thoughtful customer care across our B2B platform.

You will assist accounts from first questions to first winning bid, identify growth opportunities, and collaborate with our team to drive engagement in a fast-paced, international remote environment.

Fluency in German and English is required; knowledge of Russian or Romanian is a plus.

Qualifications

• Experience in customer support, inside sales or a customer-facing commercial role.
• A genuine service mindset combined with strong commercial instinct: you enjoy helping people, and you enjoy closing.
• Comfortable handling a high volume of conversations across phone, WhatsApp and email, and switching easily between support and sales.
• A curious eye for opportunity. You notice when an account is ready to grow.
• Organised, proactive and autonomous.
• German and English mandatory. Russian, Romanian or other Eastern European languages are a strong plus.

Responsibilities

• Assist and sell to accounts across all our channels: email, WhatsApp and phone.
• Provide presales assistance: explain how the platform works, how auctions run, and what's included in fees, transport and documents, so new customers place their first bids with confidence.
• Actively drive bids and purchases. Recommend relevant vehicles, follow up on activity, and re-engage accounts that have gone quiet.
• Deliver fast, friendly, reliable customer support, and solve problems so customers come back and buy again.
• Identify accounts with high growth potential, qualify them, and work closely with our Key Account Management team to develop them.
• Keep the CRM accurate and up to date so every customer interaction is visible and actionable.
• Fully remote, B2B contractor role.
• A steady flow of inbound customers and leads
• A dynamic, international environment with high autonomy and direct impact on growth.
• Annual team-building event.

Skills

German

English

Sales mindset

Customer support

Autonomous

Job description

eCarsTrade is hiring a Customer Support & Sales Agent to help accounts buy with confidence and grow with us. This role blends sales with thoughtful customer care across our B2B platform.

You will assist accounts from first questions to first winning bid, identify growth opportunities, and collaborate with our team to drive engagement in a fast-paced, international remote environment.

Fluency in German and English is required; knowledge of Russian or Romanian is a plus.