Remote B2B Customer Experience Specialist

Master Lock Company

Sioux Falls (SD)

Remote

USD 35,000 - 42,000

Full time

4 days ago

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Benefits offered by this job

Health plans

401(k) with company contribution

Product discounts

Flexible time off

Adoption benefits

ERGs

Job summary

Fortune Brands Innovations seeks a Customer Service Representative for a remote role serving B2B customers. You will handle inbound calls, emails, and order processing with accuracy to ensure a positive experience.

The position requires 2+ years of customer service, proficiency in Excel/Word/PowerPoint, and ERP experience (SAP/Oracle). Work hours are 8am–5pm, Monday–Friday, with competitive pay and benefits.

Qualifications

Minimum of 2 years of customer service experience in a service industry.
Proficient in Excel, Word, and PowerPoint.
Ability to manage a high volume of work with accuracy.
Possess excellent interpersonal, written and oral communications skills as well as effective problem solving skills.
Demonstrated ability to work independently, cross-functionally and in a team environment.

Responsibilities

Responsible for timely and accurate order validation of high volumes of sales revenue ensuring understanding of service expectations to unique and varying customer requirements.
Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs
Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards
Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force
Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI).