Remote B2B Customer Support Specialist

Fortunebrands; Sioux Falls (SD); Remote; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health plans

401(k) company contribution

Product discounts

Flexible time off

Adoption benefits

ERGs

Job summary

Fortune Brands is seeking a Customer Service Representative to deliver high-quality support for B2B customers in a fast-paced, remote role. You will manage inbound calls and emails, process orders, and ensure accuracy while leveraging ERP tools and cross-functional collaboration.

The role emphasizes strong communication, problem-solving, and the ability to work independently with home-based flexibility and standard hours (Mon-Fri, 8am-5pm).

Qualifications

• Minimum of 2 years in customer service in a service industry.
• Proficient with Excel, Word and PowerPoint for daily work.
• Strong interpersonal and written/oral communication skills.

Responsibilities

• Handle high volumes of inbound calls and emails with accuracy.
• Validate and process customer orders and respond to inquiries.
• Address order status, pricing, inventory and discrepancies.
• Collaborate with Pricing, Sales Admin, Transportation, Finance and Marketing.
• Use ERP/tech tools to assist customers efficiently.

Skills

Customer service

Excel

Word

PowerPoint

Communication skills

Independent work

Education

Associate’s or Bachelor’s degree

Tools

SAP

Oracle

Job description

Fortune Brands is seeking a Customer Service Representative to deliver high-quality support for B2B customers in a fast-paced, remote role. You will manage inbound calls and emails, process orders, and ensure accuracy while leveraging ERP tools and cross-functional collaboration.

The role emphasizes strong communication, problem-solving, and the ability to work independently with home-based flexibility and standard hours (Mon-Fri, 8am-5pm).