Remote B2B Customer Experience Associate

Kohler; United States; Remote; USD 22,730 - 32,373; Full time

Job summary

Kohler is seeking an Associate Customer Service Representative (B2B) to provide world-class support remotely. This role will manage customer inquiries across various platforms, ensuring seamless communication and resolution.

The ideal candidate will have customer service experience, strong skills in Microsoft Excel, and a proactive approach to problem-solving. A high school diploma is required, and applicants must be authorized to work in the US.

The position offers an hourly rate of $20 and requires some remote work setup requirements.

Qualifications

• A minimum of two years total work experience is required, with 1+ years in Customer Service.
• Familiarity with Excel for data entry, formatting, and basic formulas.
• Applicants must have a distraction-free workspace.

Responsibilities

• Lead point of contact managing customer inquiries via phone and email.
• Execute Customer Service processes and manage orders.
• Drive first-contact resolution prioritizing customer inquiries.

Skills

Customer Service Experience

Microsoft Excel

Communication Skills

Problem-Solving

Education

High school diploma or GED

Associate or bachelor's degree

Tools

Microsoft Office Suite

Job description

Kohler is seeking an Associate Customer Service Representative (B2B) to provide world-class support remotely. This role will manage customer inquiries across various platforms, ensuring seamless communication and resolution.

The ideal candidate will have customer service experience, strong skills in Microsoft Excel, and a proactive approach to problem-solving. A high school diploma is required, and applicants must be authorized to work in the US.

The position offers an hourly rate of $20 and requires some remote work setup requirements.