Remote B2B Customer Acquisition Specialist

Concentrix; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

World-class training

Job summary

Concentrix is seeking a Customer Acquisition Representative to drive outbound outreach, engage fleet and business customers, and qualify sales opportunities from a remote, global team. You’ll build trust, educate customers, and hand off SQLs to sales resources while maintaining CRM records.

Ideal candidates have 2+ years in customer service or sales, strong communication and problem-solving skills, and the ability to thrive in a fast-paced, metrics-driven environment.

Qualifications

• Minimum age 18 with a high school diploma or GED.
• Experience in customer service or sales is required.
• Experience meeting personal and team sales quotas.
• Experience with high-volume calling is preferred.
• Familiarity with learning new technology and data.

Responsibilities

• Conduct outbound outreach to prospective business and fleet customers using leads provided through approved lead-generation and marketing channels.
• Engage business owners, fleet managers, procurement contacts, and other decision-makers to understand their vehicle and fleet needs.
• Conduct effective discovery conversations to identify customer needs, purchasing timelines, fleet requirements, and potential sales opportunities.
• Qualify prospects using agreed-upon client and Concentrix qualification criteria.
• Educate prospective customers at a high level regarding relevant client commercial/fleet vehicle solutions and available next steps.
• Build rapport and establish credibility with prospective B2B customers.
• Identify and develop sales-qualified leads (SQLs) for handoff to the appropriate dealership or sales resource.
• Ensure qualified opportunities are transferred with accurate and complete information to support effective sales follow-up.
• Conduct appropriate follow-up and lead-nurturing activities for prospects who are not immediately ready for sales engagement.
• Maintain accurate documentation of customer interactions, qualification information, disposition, follow-up activities, and outcomes within designated CRM and client systems.
• Manage assigned leads and opportunities in accordance with established service levels, processes, and productivity expectations.
• Partner with client, Concentrix, marketing, and other program stakeholders as appropriate to support lead quality and continuous process improvement.

Skills

Customer focus

Sales mindset

Problem solving

Active listening

Communication skills

Relationship building

Objection handling

Time management

Collaboration

Ability to learn quickly

Education

High School Diploma or GED

Tools

Salesforce

MS Office

Job description

Concentrix is seeking a Customer Acquisition Representative to drive outbound outreach, engage fleet and business customers, and qualify sales opportunities from a remote, global team. You’ll build trust, educate customers, and hand off SQLs to sales resources while maintaining CRM records.

Ideal candidates have 2+ years in customer service or sales, strong communication and problem-solving skills, and the ability to thrive in a fast-paced, metrics-driven environment.