Customer Acquisition Representative

Concentrix; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

World-class training

Job summary

Concentrix is seeking a Customer Acquisition Representative to drive outbound outreach, engage fleet and business customers, and qualify sales opportunities from a remote, global team. You’ll build trust, educate customers, and hand off SQLs to sales resources while maintaining CRM records.

Ideal candidates have 2+ years in customer service or sales, strong communication and problem-solving skills, and the ability to thrive in a fast-paced, metrics-driven environment.

Qualifications

• Minimum age 18 with a high school diploma or GED.
• Experience in customer service or sales is required.
• Experience meeting personal and team sales quotas.
• Experience with high-volume calling is preferred.
• Familiarity with learning new technology and data.

Responsibilities

• Conduct outbound outreach to prospective business and fleet customers using leads provided through approved lead-generation and marketing channels.
• Engage business owners, fleet managers, procurement contacts, and other decision-makers to understand their vehicle and fleet needs.
• Conduct effective discovery conversations to identify customer needs, purchasing timelines, fleet requirements, and potential sales opportunities.
• Qualify prospects using agreed-upon client and Concentrix qualification criteria.
• Educate prospective customers at a high level regarding relevant client commercial/fleet vehicle solutions and available next steps.
• Build rapport and establish credibility with prospective B2B customers.
• Identify and develop sales-qualified leads (SQLs) for handoff to the appropriate dealership or sales resource.
• Ensure qualified opportunities are transferred with accurate and complete information to support effective sales follow-up.
• Conduct appropriate follow-up and lead-nurturing activities for prospects who are not immediately ready for sales engagement.
• Maintain accurate documentation of customer interactions, qualification information, disposition, follow-up activities, and outcomes within designated CRM and client systems.
• Manage assigned leads and opportunities in accordance with established service levels, processes, and productivity expectations.
• Partner with client, Concentrix, marketing, and other program stakeholders as appropriate to support lead quality and continuous process improvement.

Skills

Customer focus

Sales mindset

Problem solving

Active listening

Communication skills

Relationship building

Objection handling

Time management

Collaboration

Ability to learn quickly

Education

High School Diploma or GED

Tools

Salesforce

MS Office

Job description

Job Description

The Customer Acquisition Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. (Military veterans are encouraged to apply.)

Job Title

Customer Acquisition Representative

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Team Leader position at Concentrix is the right place for you!

As a remote Customer Acquisition, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

What You Will Do In This Role

• Conduct outbound outreach to prospective business and fleet customers using leads provided through approved lead-generation and marketing channels.
• Engage business owners, fleet managers, procurement contacts, and other potential decision-makers to understand their vehicle and fleet needs.
• Conduct effective discovery conversations to identify customer needs, purchasing timelines, fleet requirements, and potential sales opportunities.
• Qualify prospects using agreed-upon client and Concentrix qualification criteria.
• Educate prospective customers at a high level regarding relevant client commercial/fleet vehicle solutions and available next steps.
• Build rapport and establish credibility with prospective B2B customers.
• Identify and develop sales-qualified leads (SQLs) for handoff to the appropriate dealership or sales resource.
• Ensure qualified opportunities are transferred with accurate and complete information to support effective sales follow-up.
• Conduct appropriate follow-up and lead-nurturing activities for prospects who are not immediately ready for sales engagement.
• Maintain accurate documentation of customer interactions, qualification information, disposition, follow-up activities, and outcomes within designated CRM and client systems.
• Manage assigned leads and opportunities in accordance with established service levels, processes, and productivity expectations.
• Partner with client, Concentrix, marketing, and other program stakeholders as appropriate to support lead quality and continuous process improvement.
• Participate in required training, coaching, calibration, and certification activities.
• Provide feedback regarding lead quality, customer responses, common objections, market trends, and opportunities to improve the sales process.
• Meet established quality, productivity, conversion, and performance expectations as defined for the program.
• Maintain compliance with Concentrix and client policies, procedures, confidentiality requirements, and applicable data security standards.
• Deliver expert customer experiences…with a smile.

Your Qualifications

• 18 Years of age or older with a completed High School Diploma or GED required
• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home
• Previous experience in business development, inside sales, outbound sales, lead generation, account development, or a related customer-facing sales role.
• Experience conducting outbound calls and engaging prospective business customers.
• B2B sales or business development experience preferred.
• Experience identifying customer needs through discovery and qualifying potential sales opportunities.
• Ability to communicate effectively with business owners, managers, procurement contacts, and other decision-makers.
• Strong questioning, active-listening, relationship-building, and objection-handling skills.
• Ability to communicate value and generate customer interest without relying solely on scripted interactions.
• Experience working with CRM, lead-management, or sales-tracking systems.
• Strong organizational and follow-up skills with the ability to manage multiple leads and activities simultaneously.
• Ability to accurately document customer interactions and maintain detailed CRM records.
• Comfortable working within established sales goals, KPIs, quality standards, and productivity expectations.
• Ability to learn new products, systems, processes, and industry terminology quickly.
• Strong collaboration skills and ability to operate effectively