Remote B2B Account Manager — Growth & Retention

Sales & Business Development; Portland (ME); Remote; USD 24,000 - 49,000; Full time

Benefits offered by this job

Flexible working hours

Remote work up to 90 days/year

Private healthcare

Life insurance

Mental health support

Learning budget

Job summary

Packhelp is seeking an Account Manager to grow a portfolio of B2B clients and drive revenue through upsell and retention. You will manage negotiations, coordinate with Design, Operations and Product teams, and deliver tailored packaging solutions for SMBs and Enterprises.

The role emphasizes building long-term relationships, working in a fast-paced environment, and achieving ambitious sales targets with support from a global tech-enabled platform.

Qualifications

• Fluent English is a must.
• 2-5+ years of experience in B2B sales (SaaS, ecommerce, or manufacturing/custom products).
• Proven track record of owning revenue targets and growing accounts (upsell, cross-sell, retention).
• Experience managing end-to-end sales processes, including negotiations and closing.
• Ability to coordinate multiple stakeholders and internal teams.
• Proactive, ownership-driven approach with problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Bonus points: Fluency in Polish, French, Spanish or German.
• Packaging experience.

Responsibilities

• Manage and grow a portfolio of B2B clients (SMB & Enterprise).
• Own revenue targets through upsell, cross-sell, and retention.
• Run the full sales cycle: needs discovery, proposal, negotiation, and closing.
• Identify client needs and deliver tailored packaging solutions.
• Coordinate custom projects with internal teams (Design, Operations, Product).
• Proactively develop and reactivate client relationships.
• Negotiate commercial terms, including contracts and non-standard payment conditions.
• Collaborate cross-functionally to ensure smooth order execution and customer satisfaction.
• Track pipeline and performance in CRM and meet sales targets.
• Represent Packhelp in all client interactions and contribute to improving sales processes.

Skills

Fluent English

B2B sales

Account management

Sales cycle

CRM

Tools

CRM software

Job description

Packhelp is seeking an Account Manager to grow a portfolio of B2B clients and drive revenue through upsell and retention. You will manage negotiations, coordinate with Design, Operations and Product teams, and deliver tailored packaging solutions for SMBs and Enterprises.

The role emphasizes building long-term relationships, working in a fast-paced environment, and achieving ambitious sales targets with support from a global tech-enabled platform.