Remote Cloud Contact Center Architect (AWS Connect)

Xnrsolutions; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A leading cloud solutions provider is seeking a Contact Center Architect to lead and implement Amazon Connect and cloud contact center solutions. This remote role requires extensive experience with AWS services and the ability to collaborate with stakeholders while advocating innovation in contact center ecosystems. Candidates should have strong communication skills and proven certifications in AWS.

Qualifications

• 5+ years designing cloud-based contact center solutions.
• Hands-on experience with AWS services relevant to the contact center.
• Experience leading technical delivery teams.

Responsibilities

• Lead Amazon Connect implementations from discovery to deployment.
• Conduct business process reviews and architecture planning sessions.
• Create solution blueprints for voice, chat, and omnichannel experiences.

Skills

AWS Connect architecture experience

CRM and WFM integrations

Excellent communication skills

Education

AWS Solution Architect certification (Associate or Professional)

Tools

AWS Lambda

Salesforce Service Cloud Voice

API Gateway

CloudFormation

Job description

A leading cloud solutions provider is seeking a Contact Center Architect to lead and implement Amazon Connect and cloud contact center solutions. This remote role requires extensive experience with AWS services and the ability to collaborate with stakeholders while advocating innovation in contact center ecosystems. Candidates should have strong communication skills and proven certifications in AWS.