Remote AWS Cloud Operations Engineer

Cognizant; Nashville (TN); Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant is hiring an AWS Cloud Ops Engineer to monitor, operate, and support AWS infrastructure across production and non-production environments. You will perform health checks, manage backups, logs, and security access, and coordinate deployments with runbooks and Facets support.

The role emphasizes hands-on AWS operations, monitoring with CloudWatch and Dynatrace, incident response, and weekend/on-call readiness in a remote-friendly setting.

Qualifications

• 5+ years of IT infrastructure, cloud operations, production support, or systems engineering experience and 3+ years of hands-on AWS operations experience preferred.
• Experience supporting production AWS workloads, monitoring tools, incident response processes, backup validation, and operational runbooks in enterprise environments.
• Strong communication, documentation, ownership, troubleshooting, collaboration, and weekend/on-call support readiness.
• Hands-on AWS operations experience across EC2, EBS, RDS, S3, VPC, Route 53 Private Hosted Zones, CloudWatch, SSM, AMIs, IAM/access, and AWS account operations.
• Strong monitoring and observability experience using AWS CloudWatch and Dynatrace, including alert investigation, dashboard creation, one-agent installation, and alert routing.

Responsibilities

• Perform daily AWS cloud infrastructure health checks, including disk space validation, SSM agent status, EC2/RDS availability, and operational readiness checks.
• Configure, manage, and enhance cloud infrastructure monitoring using AWS CloudWatch and Dynatrace, including dashboards, metrics, alarms, and notification workflows.
• Investigate monitoring alerts from CloudWatch, Dynatrace, and related tools for outages, performance degradation, system issues, and infrastructure anomalies.
• Configure CloudWatch monitoring and alert notifications to automatically notify the on-call team for critical events and production-impacting incidents.
• Manage production EBS snapshot activities, EBS disk sizing requests, backup validation for EC2 and RDS instances, and associated operational reporting.
• Manage VPC Flow Logs, EC2 logs, log bucket access, S3 bucket access policies, and AWS account access within the LZ2 landing zone environment.
• Troubleshoot cloud infrastructure service outages, EC2/container restarts, network issues, DNS private hosted zones, firewall change requests, and access-related issues.
• Support AWS account creation, AMI and S3 object sharing across AWS accounts, EC2 instance restarts, container restarts, SSL certificate requests, and infrastructure resizing guided by FME
• Support application deployments by executing approved deployment runbooks, work instructions, validation steps, and weekend service downtime communications.
• Monitor Subversion code repositories, maintain infrastructure documentation, and support TriZetto Facets suite installation activities.

Skills

AWS Cloud Operations

CloudWatch

Dynatrace

Incident response

EC2 / RDS / S3

Education

AWS Certified SysOps Administrator – Associate

AWS Solutions Architect – Associate

Dynatrace Associate/Professional

ITIL Foundation

Tools

SSM

AMI management

VPC

TriZetto Facets

Job description

Cognizant is hiring an AWS Cloud Ops Engineer to monitor, operate, and support AWS infrastructure across production and non-production environments. You will perform health checks, manage backups, logs, and security access, and coordinate deployments with runbooks and Facets support.

The role emphasizes hands-on AWS operations, monitoring with CloudWatch and Dynatrace, incident response, and weekend/on-call readiness in a remote-friendly setting.