Remote AWS Cloud Operations Engineer: Monitoring & Incident

Cognizant; Harrisburg (Dauphin County); Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays & PTO

Disability insurance

Parental leave

Job summary

Cognizant is seeking an AWS Cloud Ops Engineer to monitor, operate, and support AWS infrastructure across production and non-production environments. You will perform daily health checks, manage CloudWatch/Dynatrace monitoring, investigate incidents, validate backups, manage snapshots and logs, and support deployments and Facets installation.

Ideal candidates have 5+ years in IT infrastructure with 3+ years AWS operations, strong communication skills, and experience with incident response in

Qualifications

• 5+ years of IT infrastructure, cloud operations, production support, or systems engineering experience and 3+ years of hands-on AWS operations preferred.
• Experience supporting production AWS workloads, monitoring tools, incident response processes, backup validation, and operational runbooks in enterprise environments.
• Strong communication, documentation, ownership, troubleshooting, collaboration, and weekend/on-call support readiness.

Responsibilities

• Perform daily AWS cloud infrastructure health checks, including disk space validation, SSM agent status, EC2/RDS availability, and operational readiness checks.
• Configure, manage, and enhance cloud infrastructure monitoring using AWS CloudWatch and Dynatrace, including dashboards, metrics, alarms, and notification workflows.
• Investigate monitoring alerts from CloudWatch, Dynatrace, and related tools for outages, performance degradation, system issues, and infrastructure anomalies.
• Configure CloudWatch monitoring and alert notifications to automatically notify the on-call team for critical events and production-impacting incidents.
• Manage production EBS snapshot activities, EBS disk sizing requests, backup validation for EC2 and RDS instances, and associated operational reporting.
• Manage VPC Flow Logs, EC2 logs, log bucket access, S3 bucket access policies, and AWS account access within the LZ2 landing zone environment.
• Troubleshoot cloud infrastructure service outages, EC2/container restarts, network issues, DNS private hosted zones, firewall change requests, and access-related issues.
• Support AWS account creation, AMI and S3 object sharing across AWS accounts, EC2 instance restarts, container restarts, SSL certificate requests, and infrastructure resizing guided by FME
• Support application deployments by executing approved deployment runbooks, work instructions, validation steps, and weekend service downtime communications.
• Monitor Subversion code repositories, maintain infrastructure documentation, and support TriZetto Facets suite installation activities.

Skills

AWS operations

Incident response

Monitoring/observability

On-call weekend support

Communication

Tools

CloudWatch

Dynatrace

SSM Agent

EC2/EBS/RDS/S3

Job description

Cognizant is seeking an AWS Cloud Ops Engineer to monitor, operate, and support AWS infrastructure across production and non-production environments. You will perform daily health checks, manage CloudWatch/Dynatrace monitoring, investigate incidents, validate backups, manage snapshots and logs, and support deployments and Facets installation.

Ideal candidates have 5+ years in IT infrastructure with 3+ years AWS operations, strong communication skills, and experience with incident response in