Remote AWS Cloud Architect: Contact Center Solutions

Ladders; United States; Remote; USD 135,000 - 160,000; Full time

Benefits offered by this job

Cutting-edge AWS tech

Mentorship and guidance from experts

Enterprise-level projects

Professional development

Collaborative environment

Job summary

Ladders is seeking an AWS Technical Architect to guide customers in designing and delivering cloud-based contact center solutions with a strong AWS focus. This remote role partners with customers and internal teams to translate requirements into scalable architectures and ROI-focused deployments across complex enterprise engagements.

Responsibilities include leading discovery, educating customers on AWS value, and ensuring timely, high-quality solutions. AWS certifications are preferred.

Qualifications

• Hands-on scripting and coding experience in modern languages.
• Strong troubleshooting and debugging skills.
• AWS services and cloud architecture expertise.
• Experience with CloudFormation and Lambda integration.
• Experience building integrations across WFM, CRM and contact center solutions.
• AWS certifications such as Developer Associate, Solution Architect or Professional.

Responsibilities

• Lead design and delivery of AWS-based contact center solutions.
• Guide customers through ROI evaluation and requirements discovery.
• Translate business needs into scalable contact center architectures.
• Educate customers on AWS value and architecture options.
• Oversee project delivery with technical teams to ensure quality.
• Facilitate discovery sessions and drive ROI-focused outcomes.
• Collaborate with customers and internal teams across enterprise engagements.

Skills

Python

Java

C#

.NET

Node.js

Troubleshooting

AWS knowledge

Tools

CloudFormation

Lambda

Job description

Ladders is seeking an AWS Technical Architect to guide customers in designing and delivering cloud-based contact center solutions with a strong AWS focus. This remote role partners with customers and internal teams to translate requirements into scalable architectures and ROI-focused deployments across complex enterprise engagements.

Responsibilities include leading discovery, educating customers on AWS value, and ensuring timely, high-quality solutions. AWS certifications are preferred.