Remote Contact Center Architect I - AWS Connect & Salesforce

h3 Technologies, LLC; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

h3 Technologies, LLC is looking for a Remote Contact Center Systems Architect - Level 1 to provide architectural leadership for enterprise contact center solutions. This entry-level role involves designing, implementing, and maintaining software and hardware integrations, contributing to the company's operational needs.

The ideal candidate should have at least 6 years of IT experience, with a strong background in AWS Connect and Salesforce Service Cloud Voice. This position requires an adeptness in designing contact center infrastructure and staying updated on IT trends.

Qualifications

• 6 years of overall IT experience.
• Enterprise-level experience with AWS Connect and Salesforce Service Cloud Voice.
• Experience implementing and customizing ITSM applications.

Responsibilities

• Assist in designing contact center infrastructure.
• Stay aligned with IT trends for future plans.
• Support cross-functional requirements across the enterprise.

Skills

AWS Connect & Salesforce Service Cloud Voice

ITSM & Workflows

Integrations & Tooling

Job description

h3 Technologies, LLC is looking for a Remote Contact Center Systems Architect - Level 1 to provide architectural leadership for enterprise contact center solutions. This entry-level role involves designing, implementing, and maintaining software and hardware integrations, contributing to the company's operational needs.

The ideal candidate should have at least 6 years of IT experience, with a strong background in AWS Connect and Salesforce Service Cloud Voice. This position requires an adeptness in designing contact center infrastructure and staying updated on IT trends.