Remote Automotive Success Associate

CDK Global; Springfield (IL); Remote; USD 60,000 - 68,000; Full time

Job summary

CDK Global is seeking an Associate Customer Success Specialist to support client adoption and satisfaction with foundational product guidance and basic training. You will work with a CS team to help customers reach standard utilization benchmarks and escalate blockers as needed.

You will document interactions, assist with virtual and onsite trainings, and contribute to measurable improvements in product usage and client outcomes. This is a remote role with travel up to 25%.

Qualifications

• Strong written and verbal communication skills.
• High sense of urgency; able to de-escalate routine issues using empathy.
• Automotive experience is required.
• Effective time management and on-time delivery of assignments.
• Exhibits a strong customer service mindset.
• Organization and attention to documentation.

Responsibilities

• Partner with the assigned CSM/CSS to support best-in-class service for clients.
• Provide guidance on navigating CDK systems.
• Deliver foundational product walk-throughs and basic workflow guidance for end users.
• Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
• Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
• Document all client interactions, action items, and outcomes in internal systems with high accuracy.
• Identify routine blockers and upscale promptly to CSS, Sr CSS, or Customer Care per guidelines.
• Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
• Support value conversations by reinforcing how standard features and workflows help achieve client goals.
• Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.

Skills

Strong written and verbal comms

High urgency mindset

Automotive experience

Time management

Documentation & reporting

Independent yet collaborative

Remote work readiness

Travel readiness 25%

Education

Associate degree or equivalent experience

Bachelor's degree

Tools

Microsoft Office

Job description

CDK Global is seeking an Associate Customer Success Specialist to support client adoption and satisfaction with foundational product guidance and basic training. You will work with a CS team to help customers reach standard utilization benchmarks and escalate blockers as needed.

You will document interactions, assist with virtual and onsite trainings, and contribute to measurable improvements in product usage and client outcomes. This is a remote role with travel up to 25%.