Associate Customer Success Specialist (Fully Remote)

CDK Global; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

CDK Global is seeking a customer success specialist to support dealership clients through product adoption and training. The role emphasizes delivering foundational guidance and ensuring clients achieve utilization benchmarks.

You will conduct product walkthroughs, run training sessions and webinars, and maintain thorough documentation of interactions while escalating blockers when needed. Some travel is required.

Qualifications

• Automotive dealership experience required.
• Strong communication and customer service mindset.
• Ability to work independently and travel up to 25%.

Responsibilities

• Provide guidance on CDK systems and deliver product walkthroughs.
• Assist with training sessions, webinars, and reference materials.
• Document interactions and escalate blockers promptly.

Skills

Strong communicator

Customer service mindset

Automotive experience

Dealership familiarity

Independent worker

Willing to travel

Job description

• Support client adoption and satisfaction by delivering foundational product guidance.
• Work with Customer Success teams to help clients achieve utilization benchmarks.

What You'll Do:

• Provide guidance on CDK systems and deliver product walkthroughs.
• Assist with training sessions, webinars, and reference materials.
• Document interactions and escalate blockers promptly.

Who You Are:

• Strong communicator with a customer service mindset.
• Automotive experience required; dealership familiarity preferred.
• Able to work independently and travel up to 25%.

CDK Global

CDK Global is a leading provider of cloud-based software to dealerships and OEMs across automotive and related industries. The company fosters an inclusive culture that values curiosity, ownership, openness, and creating possibilities.