Remote Customer Success Manager - Grow Dealership Value

CDK Global; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

CDK Global is seeking a Customer Success Manager for a remote role with 50% travel. You will ensure client satisfaction, drive adoption of CDK solutions, and collaborate with sales to identify growth opportunities within dealerships.

You will maintain relationships with dealership management, demonstrate product expertise, and document value through reports and stakeholder communications while helping clients achieve measurable business outcomes.

Qualifications

• Minimum 4 years of client services, marketing or sales experience.
• B2B or outside sales or account management experience.
• Ability to influence across all dealership levels.
• Strong communication skills, both written and verbal.

Responsibilities

• Support client satisfaction and success by understanding dealership needs.
• Travel up to 50% and drive product adoption.
• Prepare client reports and presentations to educate and drive growth.
• Partner with Sales to identify additional revenue opportunities.
• Maintain relationships with dealership management.
• Utilize CDK solutions to meet customers\' goals.

Skills

Client relations

Sales experience

Communication skills

Time management

Travel readiness

Education

Highschool Diploma

Tools

Salesforce

Job description

CDK Global is seeking a Customer Success Manager for a remote role with 50% travel. You will ensure client satisfaction, drive adoption of CDK solutions, and collaborate with sales to identify growth opportunities within dealerships.

You will maintain relationships with dealership management, demonstrate product expertise, and document value through reports and stakeholder communications while helping clients achieve measurable business outcomes.