Automotive Customer Success Associate | Product Guides

CDK Global; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

CDK Global is seeking a customer success specialist to support dealership clients through product adoption and training. The role emphasizes delivering foundational guidance and ensuring clients achieve utilization benchmarks.

You will conduct product walkthroughs, run training sessions and webinars, and maintain thorough documentation of interactions while escalating blockers when needed. Some travel is required.

Qualifications

• Automotive dealership experience required.
• Strong communication and customer service mindset.
• Ability to work independently and travel up to 25%.

Responsibilities

• Provide guidance on CDK systems and deliver product walkthroughs.
• Assist with training sessions, webinars, and reference materials.
• Document interactions and escalate blockers promptly.

Skills

Strong communicator

Customer service mindset

Automotive experience

Dealership familiarity

Independent worker

Willing to travel

Job description

CDK Global is seeking a customer success specialist to support dealership clients through product adoption and training. The role emphasizes delivering foundational guidance and ensuring clients achieve utilization benchmarks.

You will conduct product walkthroughs, run training sessions and webinars, and maintain thorough documentation of interactions while escalating blockers when needed. Some travel is required.