Remote Technical Support Analyst - Automotive SaaS

CDK Global; Cincinnati (OH); Híbrido; USD 36 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

PTO

401K Matching

Tuition Reimbursement

Resumo da oferta

CDK Global is seeking an Associate Technical Support Analyst to provide primary support for customers using CDK products. You will respond to inquiries via phone, email or chat, log cases, and guide clients through resolutions from a remote location in the United States.

Responsibilities include troubleshooting software, escalating complex issues, and documenting recurring problems to improve product quality. Remote work with Cincinnati area considerations is possible.

Qualificações

• 1 year of PC desktop support or technical support experience with client contact.
• Knowledge of Microsoft OS and PC hardware, Microsoft Printing, Active X controls, and mobile devices (Smartphones/iPads).
• Experience with ticketing systems (Clarify, Remedy, Footprints).

Responsabilidades

• Receive inbound inquiries via phone, web chat, email, and online tickets.
• Create case logs and track resolution times; escalate complex issues.
• Troubleshoot software issues and guide clients to resolution; document recurring problems.

Conhecimentos

PC/Desktop support

Windows OS

iOS devices

Ticketing systems

Mobile devices knowledge

Formação académica

Associate or Bachelor degree preferred

Ferramentas

Clarify

Remedy

Footprints

Descrição da oferta de emprego

CDK Global is seeking an Associate Technical Support Analyst to provide primary support for customers using CDK products. You will respond to inquiries via phone, email or chat, log cases, and guide clients through resolutions from a remote location in the United States.

Responsibilities include troubleshooting software, escalating complex issues, and documenting recurring problems to improve product quality. Remote work with Cincinnati area considerations is possible.