Automotive Service Advisor – Bonus Eligible & Growth

AAA Club Alliance; Brick Township (NJ); On-site; USD 67,502,000 - 74,390,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid parental leave

401k with company match

Paid time off

Paid holidays

Volunteer opportunities

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is actively hiring an Automotive Service Advisor to connect customers with in-shop technicians at our Brick Township location. This role emphasizes problem-solving, strong communication, and delivering exceptional service in a fast-paced environment.

The Advisor 1 position requires a high school diploma, automotive knowledge, and the ability to work with customers on repairs and scheduling. A valid driver’s license and pre-employment screenings are required.

Qualifications

• Must have a high school diploma or equivalent.
• Knowledge of automotive technology and ability to communicate it to customers and technicians.
• ASE Service Advisor Certification is a plus, but not required.
• Authorized to work in the USA and able to pass pre-employment screenings.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review repairs and services with customers for complete understanding of work and costs.
• Notify customers about deviations from estimates for cost or time to complete services.
• Document approvals for repair/service orders and any additional costs.
• Assign work to shop technicians and monitor progress for accuracy.
• Provide technicians with needed information and coordinate supplies.
• Arrange for repairs/payments for vehicles under extended warranty programs.
• Coordinate towing or alternate transportation per standards when needed.
• Monitor vehicle inspection dates to ensure timely completion.
• Explain maintenance intervals and recommendations to customers.

Skills

Automotive knowledge

Valid driver’s license

Education

High School Diploma

ASE Certification (plus)

Job description

AAA Club Alliance is actively hiring an Automotive Service Advisor to connect customers with in-shop technicians at our Brick Township location. This role emphasizes problem-solving, strong communication, and delivering exceptional service in a fast-paced environment.

The Advisor 1 position requires a high school diploma, automotive knowledge, and the ability to work with customers on repairs and scheduling. A valid driver’s license and pre-employment screenings are required.