Remote Automotive Parts Support Specialist

Concentrix

Phoenix (AZ)

Remote

USD 17,000 - 24,000

Full time

5 days ago

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Benefits offered by this job

DailyPay

Paid training

Referral bonus

Work-from-home

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Mentorship

Job summary

Concentrix is seeking a remote Automotive Customer Support Specialist to join the One Concentrix team and deliver exceptional customer experiences from home for a Fortune 500 brand. You will assist with parts inquiries, verify requirements, and provide friendly, solutions-focused service to customers worldwide.

This role requires a high school diploma, 1–2 years of automotive parts counter experience, and solid PC skills.

Qualifications

High school diploma or GED equivalent required.
1-2 years of Automotive Parts Counter experience required.
Proficiency in fast-paced multitasking.
Additional automotive parts training or certification a plus.
PC/Keyboarding skills including Microsoft Word and Excel.
Must reside in the United States and have a valid U.S. address for residence.

Responsibilities

Utilize client systems to investigate customer part inquiries.
Provides verification and/or recommendation on correct auto parts requirements.
May require considerable adaptation in response to the particular customer in order to achieve success.
Maintain database case notes on all situations.
Reads and researches relevant materials and resources to stay current in programs.
Deliver expert customer experiences…with a smile.