Remote Automotive District Service Manager

Mazda Motor Corporation; Lorida (FL); Remote; USD 87,000 - 126,000; Full time

Job summary

Mazda Motor Corporation USA is seeking District Service Managers to serve as the primary liaison with Mazda dealers, driving service excellence, revenue growth and customer loyalty across assigned territories.

You will work with dealership leadership to implement action plans, analyze profitability, and ensure adherence to Mazda programs while supporting nationwide marketing initiatives and dealer resource alignment.

Qualifications

• Valid Driver's License
• Ability to plan, organize and manage multiple projects simultaneously
• Strong business acumen in dealership operations
• Effective written and oral communication
• Establish and maintain relationships with dealers, staff and senior management
• Computer knowledge including spreadsheet and internet applications

Responsibilities

• Develop effective relationships with assigned Mazda dealers and with Mazda colleagues to advance service and parts operations resulting in higher customer satisfaction, service retention and profitability.
• Work with dealership management to develop and assist in the execution of action plans to improve the customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, shop efficiency).
• Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience
• Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.
• Make recommendations and provide consultation to dealers to drive increased service traffic and increased wholesale parts and accessory business.
• Assist in the development and execution of marketing messages and in dealer merchandising inclusive of execution of marketing messages across multiple platforms including digital/SEM/social.
• Support and implement national and regional service and parts marketing plans and initiatives.
• Achieve assigned parts sales objectives.
• Review available reports and results regularly in preparation to make recommendations while visiting dealers each week.
• Assist dealer in being compliant with MNAO policies
• Direct dealers to resources for the resolution of concerns including but not limited to; parts supply, customer experience, Mazda programs, vendor and supplier issues, etc.
• Documentation of Contacts- The Dealer Business Contact System must be utilized for the documentation of regular, timely dealer contact reports.
• Other region-specific duties as assigned by management

Skills

Valid Driver's License

Project management

Dealership operations knowledge

Communication skills

Relationship building

Computer skills ( spreadsheets & web )

Education

Bachelor's degree in business administration, automotive technology, marketing, or related discipline

Job description

Mazda Motor Corporation USA is seeking District Service Managers to serve as the primary liaison with Mazda dealers, driving service excellence, revenue growth and customer loyalty across assigned territories.

You will work with dealership leadership to implement action plans, analyze profitability, and ensure adherence to Mazda programs while supporting nationwide marketing initiatives and dealer resource alignment.