Remote Automation Customer Success Lead — Field Advisor

Formic; Bolingbrook (IL); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Equity in Formic

Uncapped Commission Structure

Healthcare Coverage

Life insurance

Short-term disability

Long-term disability

Employee Assistance Program (EAP)

Paid Parental Leave

Company‑sponsored 401(k)

Home Office Stipend

Monthly Cell Phone Reimbursement

Flexible Time Off

Job summary

Formic is seeking a Customer Success Manager in the United States to partner with assigned manufacturing customers, guiding robotic automation deployments and cross-functional teams to drive adoption and account growth.

You will travel to customer sites, monitor health and engagement, and champion feedback to shape product and service improvements. Strong communication and ops discipline are essential.

Qualifications

• 3-5+ years of experience in a manufacturing operations role.
• Familiarity with robotic automation systems in a manufacturing or production environment.
• Outstanding communication and stakeholder management skills.
• Strong judgment during escalations, shifting priorities, and time‑sensitive customer needs.
• Ability to travel ~30% of the time to customer sites.
• Proficiency with CRM and customer relationship management tools such as Salesforce, ticketing systems, or project tracking platforms.
• Strong operational discipline, follow‑through, and ability to manage multiple priorities simultaneously.
• Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred.
• Consultative sales experience is a plus.

Responsibilities

• Serve as the primary consultative partner and point of contact for the group of customers you are responsible for.
• Oversee regular site visits and travel across your region to assess satisfaction, address issues, provide training, solicit feedback, and identify growth opportunities.
• Monitor and manage customer health and engagement using diagnostic tools and strategic communication.
• Collaborate with Formic’s Sales, Deployment, and Service teams to guide customers through their automation journey.
• Identify opportunities for growth of products and services within existing accounts, including deployment of additional like-for-like solutions.
• Leverage understanding of customers’ businesses to provide feedback for new product offerings and service enhancements.

Skills

Manufacturing operations

Robotic automation

Stakeholder management

Escalation handling

Travel availability

CRM tools

Operations discipline

Industrial customers

Consultative sales

Tools

Salesforce

Ticketing systems

Project tracking platforms

Job description

Formic is seeking a Customer Success Manager in the United States to partner with assigned manufacturing customers, guiding robotic automation deployments and cross-functional teams to drive adoption and account growth.

You will travel to customer sites, monitor health and engagement, and champion feedback to shape product and service improvements. Strong communication and ops discipline are essential.