Strategic Customer Success Manager, Robotics Automation

Formic Technologies; Chicago (IL); Remote; USD 115.000 - 140.000; Vollzeit

Benefits dieser Stelle

Equity in Formic

Uncapped commission structure

Healthcare coverage

401(k) retirement plan

Home office stipend

Monthly cell phone reimbursement

Flexible time off

Zusammenfassung

Formic Technologies is seeking a Customer Success Manager to act as the primary consultative partner for a portfolio of manufacturing customers. You will visit sites, drive technical, operational, training, and administrative support, and identify opportunities for expansion across Formic’s automation solutions.

You’ll monitor customer health, mitigate risks, champion customer outcomes, and work with Sales, Deployment, and Service teams to ensure successful adoption and ongoing value

Qualifikationen

• 3–5+ years of experience in a manufacturing operations role in a manufacturing or production environment.
• Familiarity with robotic automation systems in manufacturing environments.

Aufgaben

• Serve as the primary consultative partner and point of contact for assigned customers, coordinating cross-functional support.
• Conduct regular site visits and travel ~30% to assess satisfaction and drive improvements.
• Monitor customer health and engagement, identifying risks and growth opportunities.
• Collaborate with Sales, Deployment, and Service teams to guide customers through automation journeys.

Kenntnisse

Customer relationship management

Stakeholder management

Communication skills

Travel readiness

Industrial automation knowledge

Tools

Salesforce

Ticketing systems

Project tracking tools

Jobbeschreibung

Formic Technologies is seeking a Customer Success Manager to act as the primary consultative partner for a portfolio of manufacturing customers. You will visit sites, drive technical, operational, training, and administrative support, and identify opportunities for expansion across Formic’s automation solutions.

You’ll monitor customer health, mitigate risks, champion customer outcomes, and work with Sales, Deployment, and Service teams to ensure successful adoption and ongoing value