Remote Auto Estimator & Claims Advocate

State Farm; Tallahassee (FL); Remote; USD 63,000 - 87,000; Full time

Benefits offered by this job

Annual raise

Bonus program

Health benefits

401(k) plan

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role based in Tallahassee, FL. The position involves collecting vehicle information, preparing initial and supplemental estimates via photos or in person, and guiding insureds through the claims process with high-quality service.

This role requires auto collision repair/estimating experience, strong communication skills, and the ability to multi-task across platforms.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates.
• Meet with insureds to explain coverage, estimate vehicle damage, and guide them through the claims process while delivering Remarkable service.
• Use automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Evaluate bid content, photo documentation, vehicle damage, and causation issues.
• Answer inbound calls and make outbound calls to customers and repair shops.
• Maintain exceptional customer service throughout the claims process, addressing inquiries promptly.

Skills

Auto estimating

Customer service

Communication

Multi-tasking

Problem solving

Tools

CCC One

Mitchell

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role based in Tallahassee, FL. The position involves collecting vehicle information, preparing initial and supplemental estimates via photos or in person, and guiding insureds through the claims process with high-quality service.

This role requires auto collision repair/estimating experience, strong communication skills, and the ability to multi-task across platforms.