Remote-Field Auto Estimator & Claims Specialist

State Farm; Melville (NY); Remote; USD 79,000 - 103,000; Full time

Benefits offered by this job

Annual raise & bonus

Healthcare coverage

Tuition assistance

Retirement plan

Paid time off

Community involvement matching

Financial planning

Job summary

State Farm in New York looks for an Auto Estimator for a Remote-Field role operating between home-based estimates and on-site mobile appointments with body shops and customers. You will gather vehicle data, estimate damages, and support insureds through the claims process with exceptional service.

The role requires experience in auto damage estimation, a valid driver’s license, and the ability to manage multiple priorities across platforms. Flexible hours are expected, with potential overtime.

Qualifications

• Auto collision repair/estimate experience or auto insurance appraisal background.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication abilities.
• Ability to multi-task across technical platforms.
• Accountability and resourcefulness in handling claims.
• Physical agility to assess vehicle damage and prepare estimates.
• A valid driver’s license is required.

Responsibilities

• Collect vehicle information from repair shops or customers and prepare estimates.
• Explain coverage and guide insureds through the claims process with service excellence.
• Use automated estimating systems to create repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Evaluate bid content, photos, and causation issues.
• Respond to inbound calls and reach out to customers and shops.
• Interact professionally during cases with heightened emotions or concerns.

Skills

Auto collision recovery

Customer service

Communication skills

Multi-tasking

Accountability

Physical agility

Driver’s license

Tools

CCC One

Mitchell

Job description

State Farm in New York looks for an Auto Estimator for a Remote-Field role operating between home-based estimates and on-site mobile appointments with body shops and customers. You will gather vehicle data, estimate damages, and support insureds through the claims process with exceptional service.

The role requires experience in auto damage estimation, a valid driver’s license, and the ability to manage multiple priorities across platforms. Flexible hours are expected, with potential overtime.