Remote Auto Claims Estimator & Customer Advocate

State Farm; Cape Girardeau (MO); Hybrid; USD 63,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Health benefits and premium coverage

401(k) with company contributions

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role covering Cape Girardeau, MO, with hybrid work from home and occasional in-person vehicle assessments. The role involves collecting vehicle data, providing initial and supplemental estimates, and guiding insureds through the claims process with exceptional service.

You will use automated estimating systems, interact with repair shops, and support claim handlers while maintaining strong communication and customer focus.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• Meet with insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable service.
• Utilize automated estimating systems to prepare repair estimates
• Provide technical support to claim handlers on vehicle repair issues
• Apply knowledge of market value and other factors affecting reparability issues
• Evaluate bid content and photo documentation, vehicle damage, and causation issues
• Answer inbound calls and make outbound calls to customers and repair shops
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally

Skills

Auto collision repair

Auto damage estimating

Customer service

Communication skills

Multitasking

Driver's license

MVR check

Tools

CCC One

Mitchell

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role covering Cape Girardeau, MO, with hybrid work from home and occasional in-person vehicle assessments. The role involves collecting vehicle data, providing initial and supplemental estimates, and guiding insureds through the claims process with exceptional service.

You will use automated estimating systems, interact with repair shops, and support claim handlers while maintaining strong communication and customer focus.