Remote Auto Claims Estimator - Flexible Field Role

State-Farm-319b4913; City of Troy (NY); A distancia; USD 63.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Annual raise & bonus

Health coverage

Tuition assistance

Retirement plan

Descripción de la vacante

State Farm is seeking an Auto Estimator for a Remote-Field position based in Troy, NY. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and support claim handlers throughout the process while delivering Remarkable service.

You will work from home for virtual estimates and use a mobile office/vehicle for in-person appointments with body shops and customers in the Troy territory, with flexibility to travel as needed.

Formación

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• A valid driver’s license is required, as driving is an essential function of this job.

Responsabilidades

• Utilizing automated estimating systems to prepare repair estimates.
• Providing technical support to claim handlers on vehicle repair issues.
• Applying knowledge of market value and other factors affecting reparability issues.
• Evaluating bid content and photo documentation, vehicle damage, and causation issues.
• Answering inbound calls and making outbound calls to customers and repair shops.
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Conocimientos

Auto collision repair experience

Customer service excellence

Strong communication

Multi-tasking

Valid driver’s license

Herramientas

CCC One

Mitchell

Descripción del empleo

State Farm is seeking an Auto Estimator for a Remote-Field position based in Troy, NY. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and support claim handlers throughout the process while delivering Remarkable service.

You will work from home for virtual estimates and use a mobile office/vehicle for in-person appointments with body shops and customers in the Troy territory, with flexibility to travel as needed.