Remote Auto Damage Estimator & Claims Advocate

State Farm; Boise (ID); On-site; USD 59,059 - 82,000; Full time

Benefits offered by this job

Annual raise and bonus

Health and wellbeing programs

Tuition assistance programs

Retirement planning support

Generous time off policies

Job summary

State Farm in Boise, ID is seeking an Auto Estimator to collect vehicle information, prepare initial and supplemental estimates, and guide insureds through the claims process with exceptional service.

The role involves remote-field work, adapting to mobile and in-person appointments with body shops. Ideal candidates have auto damage estimating experience, strong communication, and a valid driver's license to support claims end-to-end.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• A valid driver’s license is required.

Responsibilities

• Collect vehicle information and prepare initial and supplemental estimates.
• Explain coverage and guide insureds through the claims process.
• Interact with body shops and customers for appointments.
• Provide Remarkable service and timely updates throughout the claims process.
• Support claim handlers with repair issues and documentation.

Skills

Auto damage estimating

Customer service

Communication skills

Multitasking

Driver's license

Problem solving

Tools

CCC One

Mitchell

I-CAR Platinum

Job description

State Farm in Boise, ID is seeking an Auto Estimator to collect vehicle information, prepare initial and supplemental estimates, and guide insureds through the claims process with exceptional service.

The role involves remote-field work, adapting to mobile and in-person appointments with body shops. Ideal candidates have auto damage estimating experience, strong communication, and a valid driver's license to support claims end-to-end.