Remote Auto Claims Specialist

CSAA Insurance Group; Jackson (MS); Remote; USD 34,000 - 45,000; Full time

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto and property damage claims in a remote-capable role. You will verify coverages, conduct liability investigations, and explain liabilities to customers while guiding them through the claims process.

Ideal candidates have at least 2 years of customer service experience, are comfortable working remotely, and may possess a valid adjuster license as required by state.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Bilingual a plus.
• Remote work capability and flexibility to work various shifts.

Responsibilities

• Handle non-injury auto and property damage claims, verifying coverages and liability.
• Explain policy terms and communicate claim status to customers.
• Coordinate with repair facilities, rental, towing, and adjusters as needed.
• Maintain diary system and ensure compliance with state regulations.

Skills

Customer service

Bilingual

Education

High School Diploma/GED

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto and property damage claims in a remote-capable role. You will verify coverages, conduct liability investigations, and explain liabilities to customers while guiding them through the claims process.

Ideal candidates have at least 2 years of customer service experience, are comfortable working remotely, and may possess a valid adjuster license as required by state.