Remote Auto Claims Estimator (Field/Virtual)

State-Farm-319b4913; Erie (Erie County); Hybrid; USD 63.000 - 82.000; Vollzeit

Benefits dieser Stelle

Annual raise and bonus

Health insurance coverage

401(k) with company contributions

Paid time off and holidays

Zusammenfassung

State Farm is hiring a Remote-Field Auto Estimator in Erie, PA. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and support claim handlers while delivering exceptional service.

Work is a Remote-Field position with home-based estimates and occasional in-person visits to body shops. Requires valid license and driving is essential; flexible hours and territory coverage apply.

Qualifikationen

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.

Aufgaben

• Utilizing automated estimating systems to prepare repair estimates.
• Providing technical support to claim handlers on vehicle repair issues.
• Applying knowledge of market value and other factors affecting reparability issues.
• Evaluating bid content and photo documentation, vehicle damage, and causation issues.
• Answering inbound calls and making outbound calls to customers and repair shops.
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Kenntnisse

Auto collision repair experience

Customer service

Written and verbal communication

Multi-tasking across platforms

Accountability and resourcefulness

Physical agility

Valid driver’s license

Tools

CCC One

Mitchell

I-CAR Platinum Certification

Jobbeschreibung

State Farm is hiring a Remote-Field Auto Estimator in Erie, PA. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and support claim handlers while delivering exceptional service.

Work is a Remote-Field position with home-based estimates and occasional in-person visits to body shops. Requires valid license and driving is essential; flexible hours and territory coverage apply.