Remote Auto Claims Estimator

State-Farm-319b4913; Newport News (VA); Remote; USD 63,000 - 87,000; Full time

Benefits offered by this job

Annual raise & bonus

Health insurance benefits

Tuition assistance

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role serving Newport News, VA. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and guide insureds through the claims process with Remarkable service.

You will work between home-based virtual estimates and mobile office/field visits with body shops and customers. Candidates should have auto collision repair or estimating experience and a valid driver's license.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates.
• Providing technical support to claim handlers on vehicle repair issues.
• Applying knowledge of market value and other factors affecting reparability issues.
• Evaluating bid content and photo documentation, vehicle damage, and causation issues.
• Answering inbound calls and making outbound calls to customers and repair shops.
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Skills

Auto collision repair

Auto damage estimation

Auto insurance appraiser

Tools

CCC One

Mitchell

I-CAR Platinum Certification

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role serving Newport News, VA. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and guide insureds through the claims process with Remarkable service.

You will work between home-based virtual estimates and mobile office/field visits with body shops and customers. Candidates should have auto collision repair or estimating experience and a valid driver's license.