Remote Auto Damage Claims Estimator

State Farm; City of Troy (NY); Hybrid; USD 63,000 - 82,000; Full time

Benefits offered by this job

Annual raise and bonus

Incentive pay up to 15%

Health and wellbeing programs

Tuition assistance

401(k) plan

Job summary

State Farm in Troy, NY, seeks an Auto Estimator for a remote-field role combining home-based virtual estimates with in-person appointments at body shops and with customers. You will collect vehicle info, prepare estimates, explain coverage, and guide insureds through the claims process while delivering Remarkable service.

Candidates should have auto collision repair or estimating experience, strong communication skills, and a valid driver's license.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• A valid driver's license is required; driving is an essential function.

Responsibilities

• Use automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and reparability factors.
• Evaluate bid content, photos, and causation issues.
• Answer inbound calls and contact customers and repair shops.

Skills

Auto repair exp

Customer service

Communication skills

Multi-tasking

Accountability

Physical agility

Driver's license

Tools

CCC One

Mitchell

I-CAR Platinum

Job description

State Farm in Troy, NY, seeks an Auto Estimator for a remote-field role combining home-based virtual estimates with in-person appointments at body shops and with customers. You will collect vehicle info, prepare estimates, explain coverage, and guide insureds through the claims process while delivering Remarkable service.

Candidates should have auto collision repair or estimating experience, strong communication skills, and a valid driver's license.